Negotiations have several characteristic features for games strategic  in which they start both sides with the various arrangement of cards, gradually laid out on the table. He every side chooses then and chooses cards, he considers losses and advantage, until till the moment, when stays are both  functional the new arrangement. The negotiations are now the process, in frame saw  cue which try to work out both sides the common way define and the redefine of the principles of finishing off the market.
The conflict is the principal part of the negotiation in many incidents -participants present the various opinions which are for them essential. If both however perceive the parties need of the elaboration of the suitable way „making the business”, conflict instead of to carry the destruction, productive can turn out. Instead of to be the opportunity to conquest of the control over second side, he can outright happen the tool to the redefine of the situation in the profitable way for both sides.

If the conflict has to bring the solution satisfying all interested, you should engage both sides in all work. Such solution is called the option „victory-victory”. When look for oneself solutions leanings on the rivalry instead of this, he is very probable that only one side will satisfy her he will rub  (the situation „the victory - lost”) or they will not be satisfied the need no from sides („lost - lost”).  Many active  speaks for applying methods leanings on realize rather  than on the co-operation. Indeed, of the solution of the conflict maybe only test to happen the fight about the power in oneself, and every from sides runs away to talk earlier interventions. To also turn into in digging in on hitherto existing positions, in the atmosphere  maybe and frustration. The way how people try to solve conflicts  possessions, the great meaning has for the final effect. To the factors of the leaders to the option „lost - lost” or „lost -the victory” they belong:

-    the lack of open and honest behaviors,
-    inability to the recognition of own defects and shortcomings or second person positive features,
-    getting involved in workings in the thought of the principle: the „eye for eye, tooth for the tooth”,
-    ignoring the arguments of second side,
-    reacting too emotional or continuously accusing other side,
-    producing evidence the excessive readiness to criticizing,
-    uses the element of the surprise, bringing to confrontation in moments, when second side is unprepared,
-    the conviction, that only we are understood,

Four stages consist on negotiations sets on the achievement of this result:
1.    Recognition of the existence of the problem.
2.    Understanding of the position of every from sides.
3.    Discussing problem and possible solutions.
4.    Solution of problem in way satisfying both sides.

First phase of solving conflicts requires from both sides not only acknowledgements that the problem exists, but also agreement on this, that you should do something with him. Really, some conflicts can be solutions during the of the conversation. Active cooperation requires the majority however  the cy of second side. The recognition of the existence of the conflict depends on:

-    The    party to the message that the problem exists.
-    The    planning of the workings which we will undertake.
-    Informing second side about our feelings.
-    The    qualification of the part of second side in solving the conflict.

Realized oneself the existence of the problem, we have first to be convinced, that he tops profits flowing from the confrontation her costs. The victim can judge that not is „see” the difficulty straight and stay on the hitherto existing position, than abuse each other the aggressor. We do not inform our internal strength often, not questioning different person’s claims neither not standing up in the defense ours rights. The unaware conflict can develop to such  him the degree that the solution will turn out him still more difficult. Many convictions of the type: the conflict is always bad; the seat will cause silently that problems themselves will disappear; the confrontation causes the more far aggression and on  the heel; one can do to influence the result of the dispute little; they have to be lost in every conflict and so farther, they cause, that the people unique  part to the message of the existence of the problem.

When we already have the consciousness of the existence of the conflict, you should plan the steps which we will undertake. The they of exact considerations require naturally, because we are limited strong emotions, called out in us by adversarial,  you which they hide for the whole incident. Persons stopped and living in the feeling threats will find themselves on one border, on second meanwhile aggressive and irritate. First attitude favors dishonesty, second attracts for oneself violent behaviors and accusing. The behavior of quiet and judicious will be the ideal reaction. He helps writing out his thinks in this maybe and feelings, this, what and in what way you want what to reach thanks to this.
When workings were already planned, informing about this second side being the next step. He important is so that pellets , what he is the problem to say according to us as he feels, to mark one what wants and to assure that second side has proceed and to think differently than you Commitment of second side in the co-operation can be you eat  more difficult than feel the expression. danger always exists, that second person will not want to admit that the conflict exists. This probably will make in the aggressive form, supported fortresses , that this only your problem.
Should remember about this, that all we have settled opinions on own subject, they meanwhile they may not completely answer this different think about us.   Two persons interpretations one can fundamentally different the same events between oneself.